Clear, Confident, Caring and Complete Communication

 

In any walk of life, the one thing most of us do daily is communicate with others. But are we doing it well? Differences of gender, generation, and personality style, of experience, needs and ideas, make effective communication an often complicated matter. Some of us lean naturally to the more passive, accommodating style, while others tend to be more aggressive and competitive. These tendencies influence the way we speak and the way we listen. They determine the outcomes of our suggestions, requests, negotiations, and conflicts. They determine our client, employee and personal relationships. In short, they determine our results. Results require assertiveness, best achieved through clear, confident, caring and complete communication. This seminar is packed with concrete examples, tools and techniques to help make you a more assertive and thus more effective communicator. For further information or a complete outline of this course, please Contact Stefanie.

———————————————

Communication skills topic testimonial:

“Your training session really did shed a great deal of light on things I had been struggling with communication-wise in my professional dealings, as well as in my personal life. Not only that, but you gave very clear directions on making the necessary adjustments needed to resolve these issues, and helped to raise awareness to prevent their reoccurrences.

Your humorous delivery of such a potent blend of knowledge and experiences made for a delightfully engaging presentation. So engaging, in fact, that I kept forgetting to change tapes while trying to videotape the session! Brilliant!”

- Lex Park, A/V Production Specialist, CCG Systems, Inc., Norfolk, VA

Training Programs

 

Stefanie has delivered training programs to over 20,000 professionals in all different fields, levels, services and industries. Executives, middle management, support staff… Engineering, legal, IT, sales & marketing, accounting, customer service, manufacturing and more. A consummate professional with extreme attention to detail, Stefanie works hard to insure that her training meets the needs of each individual group.

 

Stefanie can motivate and educate your employees with full or half-day programs on the following topics:

 

Communication Skills Training

Time Management Training

Support Staff Training

 

See below...

“It’s About Time…” Time Management Tips for the Harried Professional

 

“It’s about time” we assertively manage our time and priorities and deal with issues of procrastination, disorganization and poor planning. Feel like you’re always crawling out from under things rather than being on top of them? Overwhelmed by your to-do list? Having trouble locating things in your piles? Always putting out fires? Reluctant to delegate yet spending way too much time at work? Then this seminar is for you. We begin with a discussion of the value of time, the need for priorities and a renewed understanding of efficiency vs. effectiveness. We then explore practical, hands-on techniques for goal-setting, planning, organization, dealing with time wasters, staying focused…  and so much more. For further information or a complete outline of this course, please Contact Stefanie.

———————————————

Time management topic testimonials:

“First Class. Saved myself at least 8 hours a week. Thank you for helping me become a better manager!”

- Alex C., General Manager, Vermont

 

“Stefanie communicates her fine knowledge of the subject with great enthusiasm, humor and confidence. I’m leaving here with motivation, new skills, and a sense that I can control my workplace life!”

- Susan E., Office Coordinator, Fairfax, VA

 

“Stefanie’s sense of timing and wry humor is a welcome relief on this topic (time management). Her direct, no-nonsense tips and references for improving time and organization skills sealed the deal for today’s hefty topics.”

- Lauren H., Lead Program Support Assistant, Butler, PA

 

Superior Support Staff

 

How can your support staff support you if you aren’t supporting them with opportunities to grow and improve? This seminar provides administrative professionals with just the right blend of communication and time management skills geared specifically to the needs of their position. It combines the best and most appropriate elements of the other two programs listed above.

For further information or a complete outline of this course, please Contact Stefanie

———————————————

Support staff topic testimonials:

“I have worked as an administrative assistant for over 30 years and learned so much today. The information was insightful, practical, and I will begin to use it immediately!”

- Loretta Z., Vice Chairman/Assistant CEO, Newport News, VA

 

 

“The first time I learned, enjoyed and laughed at a seminar. Fabulous!”

                                                                                                                                        - Tracey S., Personal Assistant, Liverpool, England

 

“Stefanie was the best program leader I’ve ever had. I wanted to hear every word she had to say.”

- Jocelyn H., Executive Assistant, Washington, D.C.